Renew Support

Need help with Renew: Subscription Tracker? Email yadaumur@gmail.com. We usually reply within a few business days.

You can also write to us from the app: Settings › Contact support. That email is pre-filled with your app version, device model and iOS version, which helps us find the problem faster. You can delete those lines if you prefer.

Frequently asked questions

Purchases

I bought Pro. How do I get it back on a new device or after reinstalling?

Sign in with the same Apple Account you used to buy it, then open Settings › Restore purchases.

I bought "Lifetime Pro" in an earlier version. Do I have to pay again?

No. It's the same purchase. Pro carries over to Renew 2.0 and later at no extra cost.

Is Renew Pro a subscription?

No. Pro is a one-time purchase. It never renews and there are no recurring charges.

Can my family use Pro?

Yes, through Apple's Family Sharing, if the person who bought Pro has turned on purchase sharing. Family members can then open Settings › Restore purchases.

How do I get a refund?

Apple processes all App Store payments, so refunds are handled by Apple. Request one at reportaproblem.apple.com. We can't issue refunds ourselves.

What happens to my data if Pro is refunded?

Nothing is deleted. You can still see, edit, export and delete all your subscriptions. iCloud sync stops, and you can't add new subscriptions beyond the free limit.

Your data

Where is my data stored? Can you see it?

Your subscriptions are stored on your device. With Pro, they are also kept in your own private iCloud storage. We can't see them. See our Privacy Policy for details.

How do I back up my data?

Use Settings › Your data › Export backup and keep the file somewhere safe. You can also use Export as CSV to open your list in a spreadsheet. Exported files are not encrypted.

How do I restore a backup?

Use Settings › Your data › Restore from backup. Restoring adds what is missing and never deletes anything.

How do I delete my data?

  • A single subscription: delete it in the app. With iCloud sync on, it is also removed from your other devices.
  • Everything on a device: delete the Renew app.
  • The copy in iCloud: see "Deleting your data" in our Privacy Policy.

I updated from version 1.3. Where are my subscriptions?

Renew imports your old data automatically the first time you open version 2.0. Your original data from version 1.3 isn't changed. If the import shows an error, use the Try again button, or contact us.

iCloud sync (Pro)

My devices don't sync. What should I check?

  1. Use the same Apple Account on both devices, with iCloud turned on.
  2. Make sure you have iCloud storage space left.
  3. After buying Pro, open Renew again: sync starts the next time you open it.
  4. Bring the app to the foreground on both devices and give it a minute.
  5. Check the status shown in Settings › iCloud.

Reminders

I didn't get a reminder.

  1. Check that notifications are allowed: Settings › Reminders in Renew, or iOS Settings › Notifications › Renew.
  2. Check whether a Focus mode, Do Not Disturb or Scheduled Summary is holding notifications.
  3. Make sure the subscription's next date and billing cycle are correct.
  4. Open Renew from time to time. iOS limits how many reminders an app can schedule ahead, so Renew tops them up when you open it.

Reminders are a convenience, not a guarantee. Always keep an eye on important deadlines yourself.

How do I keep reminders from showing amounts on my Lock Screen?

In iOS Settings › Notifications › Renew, set Show Previews to "When Unlocked" or "Never".

Privacy and app lock

What does app lock protect?

App lock (Settings › Privacy) asks for Face ID, Touch ID, Optic ID or your passcode when you open Renew, and after a minute away. It protects the app's screens. It does not hide widgets or notifications, so if you want those private, remove Renew widgets from your Lock Screen and turn off notification previews.

Prices, currencies and cancelling

Are the prices in the service list accurate?

They are typical prices as of the date shown in the app, and they may differ from what you pay. Change them to your real price when you add a subscription.

Are currency conversions exact?

No. Totals in other currencies are converted with daily reference rates, which are approximate. Your bank or card issuer may use different rates and fees.

Can Renew cancel a subscription for me?

No. Renew doesn't connect to your accounts. Manage subscription opens the provider's own website, where you can cancel or change your plan.

For subscriptions you pay through the App Store, go to iOS Settings › [your name] › Subscriptions.

Requirements

Which devices does Renew support?

Renew 2.0 runs on iPhone and iPad with iOS 18 or later. On older iOS versions, the App Store offers the last version that is compatible with your device.

Renew is developed by Yağız Ada Umur, an independent developer. Renew is not affiliated with, endorsed by or sponsored by the companies whose services it lets you track.

Back to top